The ISO QMS is a versatile, flexible management tool that an organization can use to dramatically improve the day to day operations, the financial health of the business, the continuous improvement process and customer satisfaction. In recent years the ISO QMS has become the baseline or benchmark for minimally acceptable Quality Management Systems throughout the world.
- What may have been acceptable business practices a few years ago are no longer going to work for small to mid-sized organizations
- The ISO Quality Management System process must be fully integrated with the Operational System process and be absolutely transparent. The two processes are a single management process and must be perceived as such.
- The ISO Quality Management System is a means of preventing non-conformities which add ost to the overall price of our goods / services. The goal is to reduce cost and expenses. Corrective action activities are expensive since they are part of the non-value cost of our end result
- If we do not fully and completely understand our processes, we will never make the transition from “business as usual” to becoming a “world-class organization”
- Successful implementation is a process that leads to a cultural change that significantly and positively impacts the way an organization conducts its business
Goals of ISO
The goals of the ISO 9001 QMS are many and well focused. These goals assist an organization in building a stronger, more functional, better-organized system that will potentially lead to a world-class operation. The major goals of the ISO 9001 are listed as follows:
- Ensure customer needs, expectations & requirements are continuously met
- Ensure that a continuous improvement process is established and maintained
- Provide a comprehensive model for quality management systems
- Change the typical current detection / reaction culture into a preventive culture
Quality is for Profit
A properly implemented and maintained Quality Management System will show positive results on the bottom line. If the QMS costs the company or adversely affects the bottom line, the QMS was improperly implemented or not properly maintained.
How does the ISO 9001 QMS help an organization become more profitable?
The QMS brings all operational elements of the company together under a single management system accessible to all individuals that have an impact on quality. It requires all operational functions / areas of the organization to work together due to the unique structure of the system as all elements are linked and interdependent. The implementation of an ISO QMS is a team effort. If the system is not implemented as an organizational wide effort with the full support of the executive management, the system will fail and become a costly burden to maintain.